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Failed to Upgrade?

#116

I had version 5.9.1 installed on my system, went to upgrade to version 5.10.2 it failed and now I can not even use the older version, and can not install had error message:

"The older version of dupeGuru Music Edition cannot be removed. Contact your technical support group."

I am not sure how to resolve this problem without doing restore, any help would be great.

Thanks, Jim Buchanan

Reported by James Buchanan · November 10th, 2010 @ 11:48 PM

State: invalid
Milestone: none
Assigned to: nobody

Activity

  1. Virgil Dupras
    Virgil Dupras

    I've never encountered this kind of problem before. If you uninstall dupeGuru from the Control Panel's Add/Remove Programs, can you install the newer version of dupeGuru afterwards?

    November 11th, 2010 @ 11:48 AM

  2. James Buchanan
    James Buchanan

    I ran a system restore will see if that fixes the problem, I am at work so will not know until this evening.

    Thanks, Jim Buahanan

    November 12th, 2010 @ 06:39 PM

  3. Virgil Dupras
    Virgil Dupras

    Any news?

    December 29th, 2010 @ 01:39 PM

  4. Virgil Dupras
    Virgil Dupras
    • State changed from new to invalid

    January 11th, 2011 @ 10:01 AM

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